Vice-Chairman

Buston CHU
General Manager - Marketing Division
Dah Chong Hong (Motor Service Centre) Limited

Secretary

Pauline CHAN
Assistant Vice President - Customer Relations
PCCW Limited

Treasurer

Cally CHAN
General Manager - HP Services, Technology Solutions Group
Hewlett-Packard HK SAR Limited

Executive Committee Member

Jan Zen JIM
Vice President, Agency
American International Assurance Company (Bermuda) Limited

Executive Committee Member

Alex TANG
Director (External Affairs)
Centaline Property Agency Limited

Executive Committee Member

Simon SIU
Senior Strategic Planner - Customer Service Planning
CLP Power Hong Kong Limited

Executive Committee Member

Peter TSANG
Head of Betting Services (Off-Course)
The Hong Kong Jockey Club

Executive Committee Member

Margaret FUNG
Senior Manager, Customer Service
Hongkong Post

Executive Committee Member

P Y CHAN
Head of Customer Service Department
The Kowloon Motor Bus Co. (1933) Ltd.

Executive Committee Member

Alan SHAM
Senior Manager, Customer Service, Hong Kong & Taiwan Mobile Devices
Motorola Asia Pacific Ltd.

Executive Committee Member

Mei NG
Marketing Manager
Shell Hong Kong Ltd

Executive Committee Member

Michael VRONTAMITIS
Head of Customer Experience Management
Standard Chartered Bank (HK) Ltd