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About Customer Service Excellence Award for SME
Customer Service Excellence Award | Customer Service Excellence Award for SME
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Introduction
HKACE organizes the Customer Service Excellence Award for SME to further promote a customer-focused culture in Hong Kong. The Award recognizes customer service excellence and acknowledges outstanding performers from small and medium Enterprises. SMEs that meet the eligibility criteria are cordially invited to participate in the award. |
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Objective
- To recognize outstanding customer service provided by local small and medium enterprises (SMEs) and their staff
- To identify models of good customer service that contributes to Hong Kong's continued growth and competitiveness
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Types of Award
There are 2 types of award:
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Organization Award |
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Individual Award |
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Eligibility
Organization Award
- Non-manufacturing firms which employ fewer than 50 persons in Hong Kong
- Have fixed service location to enable mystery observations by assessors
- Accessible to general public, examples: retail, restaurant, personal or consumer related services
Individual Award
- Employed by recognized SME
- Nominated by the employer
- Supported by employer, supervisor, subordinate or customer of the SME
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Confidentiality of Information
All information supplied for the purpose of assessment of the Award will be treated in strict
confidence and will not be released without the applicant's permission
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Benefits of Participation
- Award winner is recognized as an excellent customer service provider, thus raising the
profile of the respective company in the industry.
- Award winners will receive a trophy and award certificate. Both Organization Award and Individual
Award consist of three awards: Gold, Silver and Bronze.
- Award winners can use the award logo for promotional purposes for up to 2 years. *
- Promotional material will be printed to publicize winners' achievements.
* For the logo usage, the Organizer reserves the right of final approval
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