HKACE organizes the Customer Service Excellence Award for SME to further promote a customer-focused culture in Hong Kong. The Award recognizes customer service excellence and acknowledges outstanding performers from small and medium Enterprises. SMEs that meet the eligibility criteria are cordially invited to participate in the award.
Objective
To recognize outstanding customer service provided by local SMEs
To identify models of good customer service that contributes to Hong Kong's continued growth and competitiveness
Types of Award
Top 10 SME Customer Service Excellence Award 2009
Eligibility
A manufacturing business which employs fewer than 100 person in Hong Kong, or a non-manufacturing business which employs fewer than 50 persons in Hong Kong
Have fixed service loctio to enable observations by assessors
Assessible to general public, examples: retail, restaurant, personal or consumer related services
Confidentiality of Information
All information supplied for the purpose of assessment of the Award will be treated in strict
confidence and will not be released without the applicant's permission
Benefits of Participation
The 10 winners will each receive a trophy
Each award winner will be offered a complementary seat to attend an award presentation at the Hong Kong Association for Customer Service Excellence Limited 10th Anniversary Ceremony
Award winners can use the award logo for promotional purposes for up to 2 years. The Organizer reserves the right for final approval of logo usage
