>>>>> ::::: Hong Kong Association for Customer Service Excellence ::::: <<<<<

		About the Awards

		Invitation for Entries

		Previous Winners

2009

2001 Winners

		Awardees			Members

		Panel Comments			Members

Awardees - Members

Function Award - Awardees
Top Winner
CLP Power Hong Kong Limited Service Centre Operations

	Gold	Silver	Bronze
Hotline Service	Pacific Century CyberWorks Limited No. 1 Club Hotline	CLP Power Hong Kong Limited Customer Telephone Services	The Kowloon Motor Bus Co. (1933) Ltd. Customer Service Hotline
Counter Service	CLP Power Hong Kong Limited Service Centre Operations	Cathay Pacific Airways Limited First Class Check-in Service	Pacific Century CyberWorks Limited - PCCW Shops
Field Service	Pacific Century CyberWorks Limited Field Engineering - Installation & Restoration of Voice Services	Hongkong Post SpeedPost Collection & Delivery Service	Hewlett-Packard Hong Kong Limited On-site Service for HP Pavilion Home PC

Staff Award - Awardees
Top Winner
Mr. Ip Chi Chuen Hongkong Post

	Gold	Silver	Bronze
Hotline Service	Miss Joyce Lau The Kowloon Motor Bus Co. (1933) Ltd.	Mrs. Wong Wong Kwai Ling Hongkong Post	Miss Anna Lo Hewlett-Packard Hong Kong Limited
Counter Service	Mr. Hui Man Wai Pacific Century CyberWorks Limited	Mr. Leung Wang Kei Dah Chong Hong (Motor Service Centre) Limited	Mr. Tang Yau Cheong Hongkong Post
Field Service	Mr. Ip Chi Chuen Hongkong Post	Mr. Li Kin Shing CLP Power Hong Kong Limited	Mr. Wong Ho Yuen Pacific Century CyberWorks Limited

Panel Comment - Members

	Comments from Panel of Judges – Function Award
	Top Winner & Counter Service – Gold Award
	CLP Power Hong Kong Limited Service Centre Operations CLP Power incorporates customers’ expectations in its strategy development. This is exemplified by its new Customer Service Centres which provide speedy and quality services at convenient locations. Customer needs are addressed in terms of courtesy, efficiency and caring services.

	Hotline Service – Gold Award
	Pacific Century CyberWorks Limited No. 1 Club Hotline The No. 1 Club Hotline of PCCW sets out to reward the company’s valued customers. This objective meets customer expectations. The staff performs to consistently high standards, and professional skills in acknowledging customer needs. Such are the results of comprehensive and detailed planning in operation execution and staff training.

	Field Service – Gold Award
	Pacific Century CyberWorks Limited Field Engineering - Installation & Restoration of Voice Services Field Engineering of PCCW developing sophisticated work management processes to deliver a variety of field services initiatives are deployed down to the front-line employee level through embedding customer service elements in to our performance appraisal system. Customer service performance far exceeds customer expectations. The overall performance of PCCW’s customer service management system was found to be superior to those of other participants in the field service category.

	Comments from Panel of Judges – Individual Award
	Top Winner & Field Service – Gold Award
	Mr. Ip Chi Chuen Hongkong Post Mr. Ip Chi Chuen has joined Hongkong Post for 26 years and performs his work efficiently. He was greeted by customer all along during the on-site observation. Customer satisfaction can be illustrated by an appreciation letter from an Australian customer. Mr. Ip likes making customer happy. Even though the job may be tedious, he sings along while working so as to keep his spirit high.

Hotline Service – Gold Award

Miss Joyce Lau

The Kowloon Motor Bus Co. (1933) Ltd.

Joyce has 8 years of customer service experience. Since she joined KMB, she has mastered product knowledge and able to handle enquiries efficiently. Customers can feel Joyce’s friendly attitude over the phone. She is positive and enthusiastic. As mentioned by her supervisors, Joyce’s positive attitude is spreading to the whole team.

Counter Service – Gold Award

Mr. Hui Man Wai

Pacific Century CyberWorks Limited

William Hui of PCCW Shop strongly believes in building trust with his customers. During the on-site observation, he carefully explained the product usage and services to the customer.

During the interview, William was patient in knowing what the customer wanted, and efficiently handling the transaction. William was awarded the Category Winner of “2001 Service & Courtesy Award” by HKRMA.